Orders
How long does delivery take?
We pack and dispatch within 1–3 business days. From there, US standard is 5–7 business days and express is 2–3. Canada and international are usually 7–14. You will get tracking by email as soon as your parcel is on its way.
Can I change or cancel my order?
Email us as soon as possible through the contact page. If the order has not moved into fulfilment yet, we will do our best to help.
Where do you ship?
Across the US, plus Canada, the UK, Ireland, France, Germany, the Netherlands, Belgium, Austria, Switzerland, Poland, Sweden, Norway, Finland, Australia, New Zealand, Singapore, Hong Kong and Israel. US orders of $50 or more ship free; under that it is $8.00. Canada is $19.99 and the rest are $25.99.
Will I be charged customs or duties?
Possibly, if you are outside the US. Import duties and taxes are set by your own country and are paid by you when the parcel arrives. We have no way to pay them in advance or predict the amount. Parcels refused at customs cannot be refunded.
Products
Are Zobyda products vegan and cruelty-free?
Yes — all eight, without exception. Plant-based is a separate question, and the answer differs by product: some of the range is, some of it is not.
Where are the products made?
Five of the eight are made in the US — the Cleansing Oil, both serums, the Oil-Free Daily Moisturizer and the Night Renewal Creme. The Makeup Remover Solution, Tinted Moisturizer and Vegan Lip Balm are made in Canada. Each product page says which.
What order should I use the products in?
Start light and build up: cleanse, serum, moisturize, then tint or lip care where needed. The AM and PM collection pages are arranged around that rhythm.
Can I use AM and PM products together?
Yes. The routines are designed to feel simple together: a cleaner morning shelf and a calmer evening reset.
Is the tinted moisturizer makeup or skincare?
It sits between the two: light coverage with the comfort of a moisturizer. Use it as the final daytime step when you want skin to look even, not masked.
Returns and support
What is your returns policy?
Thirty days from your delivery date, even if the product has been opened. Email hello@zobyda.com with your order number and we will send you the return address. Return postage is yours to cover; we refund the full purchase price within 5–10 business days of the return arriving. If something arrived damaged or wrong, that one is on us — postage included.
What if something arrives damaged?
Email us within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, shipping included, and we cover the cost of sending it back if we need it returned.
How do I ask a product question?
Use the contact page and tell us what you are choosing between. We will keep the answer plain and practical.