Join the quiet list.
10% off your first order when you join — plus a note when something new lands. Nothing daily, nothing crowded.
Refund policy
Refund Policy
Last updated: 7 August 2026
Returns
We accept returns within 30 days of your delivery date — even if the product has been opened and used. Wrong shade, wrong feel, changed your mind: if it is not working for you, it can come back.
To start a return, email hello@zobyda.com with your order number and what you would like to send back. We will reply with the return address. Please do not send anything back before you have heard from us, and please send it within 14 days of us confirming the return.
Who pays return postage
You do. We do not provide prepaid return labels, so the cost of sending the product back to us is yours — please use a tracked service, because we can only refund items we actually receive. We cover the refund itself.
The one exception is below: if the fault is ours, the postage is ours too.
Refunds
Once your return arrives, we refund the full purchase price of the returned items to your original payment method within 5–10 business days. Your bank may take a few days more to show it.
The shipping you originally paid, if any, is not refunded on a change-of-mind return. Most orders over $50 ship free, so for most returns this does not apply.
Damaged, faulty or wrong items
If your order arrived damaged, faulty, or is not what you ordered, email hello@zobyda.com within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back if we need it returned. You are never out of pocket for our mistake.
Exchanges
Wrong tint shade is the most common one. Email us within 30 days — even opened — and we will swap it for the shade you want or refund you, whichever you prefer. Return postage on a shade swap is yours; we cover sending the replacement out.
If you are not sure which shade to order in the first place, email us a makeup-free photo in natural light before you buy and we will tell you what we think.
Cancelling an order
Email us as soon as you can. If the order has not yet been picked and packed we will cancel it and refund you in full. Once it has shipped it becomes a return.
Returns from outside the United States
The same 30-day window applies. Return postage and any customs charges on the return are yours to cover, and import duties or taxes you paid on delivery are set by your country and are not refundable by us. Parcels refused at customs cannot be refunded.
UK and EU customers
If you are shopping from the UK or the EU, you also have a statutory right to cancel within 14 days of receiving your order, for any reason. Where you exercise that right we will refund the purchase price plus the cost of the least expensive standard delivery we offer. The cost of returning the goods to us is yours. This statutory right sits alongside our 30-day policy above, which is more generous in the time it gives you.
Questions?
Email hello@zobyda.com with your order number. A person reads it and replies, usually within one business day.