Refund policy

Refund Policy

At Zobyda, we stand behind every product we make. If something isn’t right, we’ll make it right.

Return

We accept returns within 30 days of your delivery date. Items must be unused, unopened, and in their original packaging. To start a return, email us at hello@zobyda.com with your order number and reason for return.

Refunds

Once we receive and inspect your return, we’ll notify you within 2 business days. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 7 days of delivery with a photo of the item. We’ll send a replacement at no charge.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened skincare products, items not in their original condition, or items returned more than 30 days after delivery.

Sale Items

All sale items are final sale and are not eligible for return or exchange.

Questions?

Email us at hello@zobyda.com — we typically respond within 1 business day.